Frequently Asked Questions
Everything you need to know about your next timepiece.
Are all watches sold on Watch Connection authentic?
Yes, every timepiece in our collection is 100% authentic and comes with original packaging and a certificate of authenticity from the manufacturer.
What is your shipping policy for luxury watches?
We offer free insured express shipping on all orders. Your watch is fully protected during transit and typically arrives within 3 to 5 business days.
What kind of warranty comes with my purchase?
All watches are covered by a 2-year international manufacturer's warranty. This covers any movement defects or manufacturing issues from the date of purchase.
Can I return a watch if it doesn't fit my style?
We offer a 30-day return policy. Items must be in their original, unworn condition with all protective films and tags intact to qualify for a full refund.
Do you provide watch resizing services?
Yes, if you provide your wrist measurement in the order notes, we can adjust the stainless steel bracelet free of charge before shipping. We will also include the extra links in the box.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and secure bank transfers. For high-value items, we also offer flexible financing options through Klarna and Affirm.